Courtney Phillips

Senior Consultant

Courtney is a Salesforce Senior Consultant with over 5 years of experience in professional services. She’s built grant management systems for well-known foundations, program management solutions for universities and human services, and fundraising solutions for various nonprofits. She holds 6 certifications, including Sales Cloud, Nonprofit Cloud, and Pardot. When not building Salesforce solutions, Courtney enjoys camping, hiking, cooking, and playing board games — generally spending time with her family and dog.

Amy Miesen

Director, Client Services

Prior to joining Exponent Partners, Amy worked for a multi-service human service agency as the Director of Executive Operations for many years. In this role, she was responsible for agency-wide performance management and outcomes management. This experience has instilled a passion for helping other nonprofits use data to enhance their efforts and magnify their impact on those they serve.

Amy holds a Bachelor’s degree in Organizational Development and a Master’s degree in Business Administration. Her rich history of working in the human services field coupled with her expertise in organizational development makes her a perfect candidate for guiding nonprofit customers through program model design for Exponent Case Management.

Amy lives in Minnesota with her partner, two cats, and a backyard full of chipmunks. When not working she can be found hosting board game nights and attempting to perfect various cupcake recipes.

Wai Ho

Development Manager

Wai comes to Exponent Partners after more than 17 years with Cadence Design Systems in San Jose, where he started as a software engineer. In his last role as Engineering Director, he led teams located in Asia, Europe and the US to develop new technologies and product solutions.

You can often find Wai biking on trails around the San Francisco Bay Area. He holds a B.S. in Electrical Engineering from the University of Hong Kong, and an M.S. in Electrical Engineering and Computer Science, from the University of California at Berkeley. Wai has also completed his Project Management Professional (PMP) certification.

Richard Saunders

Product Director

Richard has over 20 years of experience providing clients with technology solutions, including over 10 years for human service organizations using the Salesforce platform. He has been instrumental in the design and development of the Exponent Case Management solution. His technical expertise includes technical project management, systems analysis, solution design and implementation, CRM and constituent relationship management (Salesforce: Apex and VisualForce), client information management systems for businesses and nonprofits. Richard is a Salesforce.com Certified Force.com Developer. Richard holds a BA in Computer Science/Business from Western Washington University.

Rem Hoffmann

Founder and CEO

Rem brings expertise in professional services rigor and product excellence from his experience building and leading a 150-person IT services team in Washington, DC. In this capacity, he designed, marketed, and operated large-scale IT outsourcing programs for government and commercial clients, including the United States Postal Service and Time Warner. Prior to his work with Exponent Partners, Rem also served leading nonprofits as an independent consultant, including CompuMentor and CompassPoint, as well as commercial technology firms including Intuit, Qwest, Wang Global, and Exodus Communications.

Rem is taking his message of outcomes management to the broader sector through his position as a Leap of Reason Ambassador. He also previously served on the board of the Center for What Works. In his spare time, Rem shares his love for sailing and cycling with his son. He earned a B.S. in Business Administration from the University of Maryland at College Park.