Our Consulting Services

We’ve not only been in your shoes, but we’ve also been a social impact organization from day one. As your long-term strategic partner, we don’t just zero in on one part of your organization but look at the 30,000-foot view. With us, it’s never a one-and-done. By decoding your data, we bake value into your technology, moving you from measuring productivity to driving better outcomes in real-time.

Business Process Analysis

Analyzing your organization’s processes is core to each planning project. Understanding how your staff does its work and the data you need to collect ensures we translate your needs into the best system design. This has been a long-accepted technique for building successful enterprise software, but often developers building for nonprofits take shortcuts in understanding the unique aspects of these organizations as a whole, not to mention individual variations. We, as Salesforce consulting partners, are experts in business process analysis and apply it in our planning engagements and phases to make sure your solution is as unique as your organization.

More than efficiency, it’s real ROI.

We’re hands-on consultants, making sure your strategy binder won’t collect dust on a shelf. We roll up our sleeves to get into the weeds of your planning and goals so we can build future-proof technology to deliver your mission. No more piece mealing together redundant or obsolete legacy software. We make sure you measure the right things to give you real-time insights that drive your performance and speed up your ROI. Think of us as your CIO on-demand.

With you every step of the way.

You can have great strategy and implementation, but you won’t get the ROI you’re looking for without long-term support. Ramping up your in-house team takes both time and money, so we provide just the right level of customer support to drive adoption and manage the technology. With the entire Exponent Partners team at the ready, there’s always someone there to answer your problem.

Our tiered support plans include support for both your day-to-day questions as well as the on-going evolution of your system. You benefit from:

Unlimited How-To Guidance

Your system admin will receive direct guidance on basic Salesforce and solution-specific administrative tasks, which is crucial for Salesforce admins to come fully up to speed on your solution. Your system administrator can log cases and track their progress through access to our support portal. A Support Expert will directly respond to your inquiries within one business day. You’ll benefit from support for all applications installed by our team. You’ll also have access to the Nonprofit Success Center, a knowledge base of rich Salesforce content and nonprofit business process articles.

Hands-On Help for Enhancements

You’ll choose a block of enhancement hours (in consultation with your account manager) to adapt and tweak your solution as you use the system. This includes configuration (e.g. creation of views, reports, fields, objects, user administration), additional data migration, and 1:1 training.

Have peace of mind knowing that we’re here for you when you need us. Think of us as your partners in long-term Salesforce success. All Support Plans include unlimited how-to support, and you’ll get a response in one business day, guaranteed!