Case Management for Human Services Before and After COVID-19

Human services organizations of all sizes rely heavily on case management to improve outcomes for their clients. As stated in the pre-pandemic Salesforce.org Nonprofit Trends Report, “demand for more nonprofit programs and services is rising, as the world is threatened by climate change, natural and human-made disasters, humanitarian crises, political chaos, food insecurity, and so much more.” Since COVID-19 has impacted communities globally, the need for case management to support increasing at-risk populations worldwide has only grown. Learn more about case management, the guiding principles of effective case management and how COVID-19 has impacted the practice on our new Exponent Case Management blog here.